This certification does not represent an endorsement by the U.S. Thank you so much.This Health IT Module is 2015 Edition Cures Update compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. If you'd like, please send an email with a brief description of the problem to our technical team at and we will be happy to work with you to fix this issue. Your feedback is very important to us, and we'd love the opportunity to work with you to fix the problem. We are sorry that you've had a frustrating experience. Hi, thanks for letting us know about the problem you're having with billing in the MyUPMC app. If the app had provided details of what I was paying for, I might not have received threats of sending me to collections in the mail from PT’s billing dept. Also, some services like PT can’t be paid for in the app or on UPMC’s main website in the normal billing place?! Their bills state you can pay online, but I have to spend 30 minutes trying to find that specific bill and payment method. I’ve had a lot of medical appointments recently and I’m finding it very hard to keep track of what I paid for which appointment when I am given no information. If I go to statements to see details, it once again just restates the fee but not the reason for the fee/service provided. Not the number merely repeated again without stating which service this fee is for. If I select “details” to find out why I owe a certain amount, I should see the reason for the amount. However billing (and billing across UPMC in general) is ridiculous and needs work. That is very helpful on the day of the appointment. But I do like that I can see when my next appointments is, with whom, and where it is located. I find myself still having to call places to make appointments fairly often. The scheduling feature is ok, but about half the time I still need to call UPMC for assistance. I like that I can see all of my test results in the app - that is a nice feature. Can you please email us at so that we can share more details? We’re so glad you’re enjoying MyUPMC and appreciate your positive review! We’d like to share your review with other UPMC patients to encourage them to use the app. I especially like that I don’t have to call the office and take up the nurses time asking them questions that I can now directly message to my doctor. There’s a brief review of your results right there at your fingertips! You have the control of your results! And you can message your doctor any questions that you may have. It really does make reordering prescriptions easier and lab and test results are there usually in one day or less!! You can’t beat that! How awesome to not have to sit and worry about a blood test result or a scan until you can get another appointment to see your doctor for your result. I used to feel that way too! But the UPMC portal was easy to setup and easy to use. You are in Control of Your Own Health Results!Īll my friends tell me how they hate using these “online portal accounts” because they believe that they are difficult to use. Have a suggestion or feedback? Email Thank you!Įnjoying the MyUPMC app? Rate it now and let us know. If you experience issues, completely close the app, restart your device and open the application.Įncounter a problem? Need to ask a question? Please call the MyUPMC Support line at 1-86, option 2. Find a UPMC doctor, including primary, pediatric, and specialty care providers, and request to schedule an appointmentįor the best experience, please update your mobile device or iPad to the latest iOS operating system.Renew prescriptions without calling your doctor’s office.Manage your appointments and save to your calendar.See your test results, medications, immunization history, and more.Conveniently manage your family's health.Access your medical records and doctors' notes.Schedule appointments with UPMC providers.Send a message directly to your doctor’s office anytime.Manage your health information anywhere, anytime, with MyUPMC
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